Privacy Policy for Stellar Reads

At Stellar Reads, located at 70 Hope Street, South Yarra, Victoria, 3141, Australia, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our site, purchase products, or interact with our services.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identification Information: When you make a purchase, create an account, or sign up for events, we collect information such as your name, email address, postal address, phone number, and payment details.
• Transaction Data: Details about the products you purchase (new books, used books, astronomy literature, telescopes, stargazing event tickets), the date and time of your transactions.
• Usage Data: Information about how you access and use our online platform, including your IP address, browser type, referrer URL, pages viewed, time spent on pages, and dates/times of access. This helps us understand visitor behaviour and improve our site.
• Communication Data: Records of your communications with us, including emails and customer service inquiries.
• Participation Data: If you attend author readings or stargazing events, we may collect information related to your registration and participation.

2. How We Use Your Information

We use the collected information for various purposes:

• To process and fulfill your orders for books, telescopes, and event tickets.
• To manage your account and provide customer support.
• To send transactional emails, such as order confirmations, shipping updates, and password resets.
• To send marketing communications about new products, astronomy literature, upcoming events, and special offers that may be of interest to you, based on your consent.
• To improve and personalize your experience on our site, including recommending relevant books and events.
• To monitor and analyze trends, usage, and activities in connection with our services to enhance functionality and user experience.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing (GDPR)

For individuals within the European Economic Area (EEA), our legal bases for collecting and using the personal information described in this Privacy Policy depend on the information we collect and the specific context in which we collect it:

• The processing is necessary for the performance of a contract with you (e.g., fulfilling your order).
• You have given us explicit consent to do so (e.g., for marketing communications).
• The processing is in our legitimate interests, and your fundamental rights do not override those interests (e.g., improving our services, preventing fraud).
• To comply with legal obligations.

4. Disclosure of Your Information

We may share your information with third parties in the following situations:

• Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processing, shipping, web hosting, email delivery). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

8. Cookies

Our site uses "cookies" to collect information and improve our services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

9. Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with Personal Information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to do the necessary actions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

• Stellar Reads
• 70 Hope Street,
• South Yarra, Victoria, 3141, Australia